BPO & Implementation
Business Process Optimization
Appropriate selection and adaptation of a new CRM system for a company is an important decision and constitutes an important factor on the road to success.
At this early stage of the process, we work together with you to examine and isolate requirements that are unique in your management of customer relations. We must perform a fundamental and individual diagnosis in order to adapt the system to the variable needs in the various departments, within the context of the existing business strategy. We stress solution design and seek tailored solutions which are in perfect compliance with your unique requirements.
We provide comprehensive planning, starting with process analysis, characterization of the processes in the system, application, and data integration, and ending with implementation.
System Implementation
We are not content with merely installing the CRM system and training employees in its use.
Appropriate implementation of all processes, through appropriate diagnosis of all unique requirements and cooperation with all company entities, will build an infrastructure for successful implementation of customer relationship management systems.
The CRM system is equipped with a database that will be adapted to the company infrastructure and to the business processes that are unique to the company, as defined in the stage of process analysis and detailed characterization.
We apply our extensive experience and best practices we have gained from hundreds of deployments in each unique implementation. We are proud of the high assimiliation rate of over 94% in our past deployments which is affected greatly by our successful implementation methodology.
A typical implementation will include the following :
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Individualized database
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Customized system architecture
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Creation of fields and objects, as required
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Work processes built into the system
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Business processes built into the system
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Reports and dashboards
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Setup of roles and permissions
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Current management reports
Contact Us to learn more on how we can help you in implementing Salesforce.com products.
